Returns & Exchanges Policy

At Arlo, we stand behind the quality of our electronics and offer a hassle-free 30-day return window for all items in their original packaging. We aim to ensure your tech setup is perfect, providing full refunds or exchanges to guarantee your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Log into your Arlo account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Carefully place the item in its original box with all included accessories, cables, and manuals to ensure the product remains protected during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal to the outside of the package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device for quality assurance, we will process your refund back to the original payment method within 5-7 business days.