Frequently Asked Questions

Everything you need to know about shopping at Arlo Electronics.

What is the standard shipping timeframe for electronic devices?

We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Do my Arlo products come with a manufacturer warranty?

Yes, all electronics purchased through Arlo include a standard 12-month manufacturer warranty covering defects in materials and workmanship.

What is your return policy for opened electronics?

Items can be returned within 30 days of purchase. Please note that opened electronics may be subject to a 15% restocking fee unless the item is found to be defective.

How can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's portal for real-time updates.

Do you offer technical support for device setup?

Absolutely. Our dedicated tech support team is available via live chat or email from 9 AM to 6 PM EST to assist you with any installation or troubleshooting needs.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for high-value purchases.